Delivery and Returns

Standard UK Delivery

Packing glass to post takes time and great care to ensure the product reaches you safely. I use recycled, reused and biodegradable packing materials where possible. 

Standard UK delivery is charged by the weight of your order:

Under 500gm £7.00

Under 2kg      £8.95

2kg-3kg       £15.00

3kg-6kg        £30.00

6kg and over £40.00

Items are sent via a Royal Mail Signed For service and you will be advised of the tracking number. Once dispatched, delivery is usually between 2-3 days.

Delivery to mainland Europe and Northern Ireland

Thanks to Brexit, I can’t ship to Europe. Don’t get me started…

Delivery to the rest of the world

Please contact me if you live outside of Europe and would like to place an order. I will need to calculate the shipping cost based on your order. One day soon I will get round to setting up Worldwide shipping rates on my website…

Dispatch & Availability

I will always endeavour to pack and send orders at a maximum of 2-3 days from order date. If I am unable to fulfil your order, I will contact you and advise an availability date, or offer a refund. If you would like to order something that is out of stock, please contact me and I can add it to my make list on my next studio day. 

SALE and PROMO events: Items could take 7-10 days to post out according to volume of orders, I will try to send out within the usual 2-3 days, so please bear with me.   

Voucher codes: Please note that with Voucher and Discount codes, only one code can be used by the same customer at once.

Returns

If you are not happy with your purchase, please email me on hello@louisaraven.com and let me know that you would like a refund and I will help you with the return. Please let me know within 7 days that you would like a refund or if the goods are damaged or faulty.   

Unfortunately, I cannot cover the cost of returning unwanted products, nor refund the initial delivery cost. Please also ask for proof of posting when returning items for your records. Returning goods is entirely at your risk, so please make sure they are packaged well. 

I will process any refund due to you within 7 days of safely receiving your returned goods as long as they are in the condition in which I sent them.

Please note that items from Seconds Sales cannot be refunded.